DEV Community

Vikas Singh
Vikas Singh

Posted on

Contact center analytics using AI

Most contact centers analyze 5-10% of calls.

Manual efforts miss key insights. Imagine AI analyzing every call.

Contact center analytics reveal vital metrics. Supervisors improve agent performance. Executives gain crucial data insights.

Do you want to modernize your contact center? Check out the diagram below for architecture details. Stay tuned for more updates.

Image description

Top comments (0)