you may need to tell the person that's delivering the package/product to update when meeting every step in the logistic you've set in order to send the package, (pending, prepearing, on your way, delivered, not delivered, etc)
For further actions, you may consider blocking this person and/or reporting abuse
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you may need to tell the person that's delivering the package/product to update when meeting every step in the logistic you've set in order to send the package, (pending, prepearing, on your way, delivered, not delivered, etc)