I just completed a new automation project using n8n, focused on transforming how feedback is processed inside a business.
🔍 What the current version does:
Watches for new feedback added to Google Sheets
Automatically runs AI analysis to extract:
Sentiment (Positive / Neutral / Negative)
Confidence Score
Emotions (Joy, Anger, Frustration, Sadness, etc.)
Urgency Level
AI Summary + Keywords
If the feedback is urgent, it instantly sends a Slack alert to the team
Enriches the feedback row with all AI insights
Updates a real-time dashboard in Looker Studio to visualize sentiment & trends
🧪 What’s coming in the next version:
Automatic feedback collection from multiple platforms
(Typeform, Google Forms, Website, Instagram/WhatsApp, etc.)
Unified feedback pipeline into one Google Sheet
Auto-response system for urgent cases
💡 Why this matters:
Faster issue identification
Reduce manual work
Real-time visibility for support & CX teams
A scalable foundation for future customer intelligence systems
🛠️ Tech Stack:
n8n • Google Sheets • Slack • Looker Studio • AI Models
Excited to build Version 2.0 with multi-platform ingestion and more automation!
For more
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