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Anuoluwapo Balogun
Anuoluwapo Balogun

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Customer Insights with Quantium: Task One Reflection

I tried The Forage Job simulation, and I started with Quantium Task 1 Here is a review of the Task 1.

Task One: Data preparation and customer analytics

Conducting analysis on client's transaction dataset and identifying customer purchasing behaviors to generate insights and provide commercial recommendations.

What I learnt

  • Understanding how to examine and clean transaction and customer data.
  • Learning to identify customer segments based on purchasing behavior.
  • Gaining experience in creating charts and graphs to present data insights.
  • Learning how to derive commercial recommendations from data analysis.

Task Overview

Program: Quantium Virtual Experience
Platform: The Forage
Task: Data Preparation & Customer Analytics
Tool Used: Looker Studio
Dashboard: View Interactive Dashboard

πŸ“Œ Overview

As part of the Quantium Job Simulation, Task One centered on preparing and analyzing retail transaction data to uncover customer behavior patterns and inform commercial decision-making. The process involved end-to-end data handling β€” from cleaning raw datasets to creating customer segments and deriving actionable insights.

The goal? Transform messy data into meaningful business intelligence.

🧠 Key Learnings

Through this task, I strengthened my ability to:

βœ… Clean and structure transactional and customer-level data
βœ… Segment customers by demographic and behavioral attributes
βœ… Visualize business metrics through dynamic charts and graphs
βœ… Derive commercial recommendations from data trends

πŸ—ƒοΈ Data Dictionary (Selected Fields)

  • Column Name
  • Description
  • DATE
  • Raw date of transaction
  • CLEANED_DATE
  • Cleaned and standardized transaction date
  • STORE_NBR
  • Unique store identifier
  • LYLTY_CARD_NBR
  • Loyalty card number per customer
  • TXN_ID
  • Transaction ID
  • PROD_NAME
  • Name of the purchased product
  • PROD_QTY
  • Quantity of product purchased
  • TOT_SALES
  • Total transaction value
  • LIFESTAGE
  • Customer demography (e.g., Young Families, Retirees)
  • PREMIUM_CUSTOMER
  • Customer value tier: Premium, Mainstream, or Budget πŸ› οΈ Task Breakdown

1️⃣ Data Preparation

  • Checked for missing values, inconsistencies, and duplicates
  • Standardized date formats and linked customer demographic data
  • Ensured dataset integrity for seamless analysis

2️⃣ Customer Analytics & Segmentation

Used key metrics to uncover purchasing patterns and business drivers:

Metric

  • Business Insight
  • Total Sales
  • Overall store performance
  • Sales Drivers
  • Top contributing customer & product segments
  • Store Performance
  • Regions generating the most revenue
  • Demographic Analysis
  • Lifestage and segment-based behavior trends

πŸ’‘ Key Insights

Customer Segments:
Mainstream shoppers led with $749.7K in total sales, followed by Budget ($675.2K) and Premium ($505.5K) segments indicating high engagement from value-focused customers.

Lifestage Trends:

  • Older Singles/Couples ($401.8K) and Retirees ($366K) topped the spending charts, reflecting strong engagement from mature consumers.
  • Sales Over Time:
  • December 2018 recorded the highest sales, likely due to festive season demand. February 2019 saw the lowest β€” a typical post-holiday dip.

Top Products by Sales:

  • Dorito Corn Chips Supreme 380g
  • Smith’s Crinkle Chips Original Big Bag 380g
  • Smith’s Crinkle Chips Salt & Vinegar 330g
  • Kettle Mozzarella Basil & Pesto 175g
  • Smith’s Crinkle Original 330g

πŸ“Š Dashboard Overview

Explore the interactive Looker Studio dashboard, which highlights:

  • Sales by customer segment
  • Revenue by customer lifestage
  • Product-level performance
  • Top-performing stores

It serves as a live tool for analyzing business performance and identifying key opportunities at a glance.

🧠 Final Thoughts

This task offered a hands-on deep dive into customer analytics β€” from wrangling raw datasets to delivering actionable insights. It sharpened my ability to connect numbers with narratives and underscored how data can directly inform commercial strategy.

A standout experience in bridging data with decision-making.

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