In this episode, Emma and Ryan walk through how TDL replaced outdated tech with a modern ecosystem built around Business Central, Insight Works apps, and TrueCommerce—and what that meant for the people using it every day.
→ Less guesswork, more clarity
Staff moved from spreadsheets and paper to live inventory tracking with handheld scanners. No more lag. No more double entry.
→ Fewer clicks, faster shipping
With shipping tools built right into the ERP, the team stopped jumping between systems. Rate shopping, label printing, and customer updates all happened in one place.
→ Scaled without the stress
TDL tripled order volume from 6,100 to 19,000 per month without overwhelming their team. A phased rollout and early training kept momentum high while keeping the transition smooth. The right tools made real growth feel manageable.
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