My company does it, though it's put together by the support teams more to aid themselves in troubleshooting and given to key external stakeholders as an afterthought. Users of the system then get their own version from their stakeholder if they think changes are user-facing enough to address it. That's for anything b2b or purely internal (since in-house people need to call the help desk, too, like any other user).
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My company does it, though it's put together by the support teams more to aid themselves in troubleshooting and given to key external stakeholders as an afterthought. Users of the system then get their own version from their stakeholder if they think changes are user-facing enough to address it. That's for anything b2b or purely internal (since in-house people need to call the help desk, too, like any other user).