🚀 We’re live.
Phoenix Incidents is now available on the Atlassian Marketplace.
We built it for teams that fix things fast but rarely follow through when it’s over—where accountability slips, and lessons get lost.
We built it because even during an incident, communication breaks down and customer-facing teams are left guessing.
Phoenix Incidents manages the entire incident lifecycle—start to finish—directly inside Jira and Slack, with built-in guidance to keep everyone aligned:
- 💬 Full incident management in Slack or Jira: declare, update, escalate, and resolve from either place. Smart buttons and reminders guide responders through each stage so nothing stalls.
- ⚙️ Best-practice workflows & SLAs by severity: pre-defined templates keep teams consistent and on-track, with time-based expectations baked in.
- 🔗 Automatic Jira issue creation and linkage: incidents, actions, and follow-ups stay next to your team’s regular work—no context switching.
- 🧠 AI-guided postmortems & RCAs: generate structured reports that capture what happened, why, and what to fix—without a blank-page start.
- 📊 Beautiful reporting dashboards in Jira: real-time metrics for executives, engineering, and SRE—showing response times, SLA performance, and follow-up completion.
- ✅ Accountability that lasts: reminders and dashboards make sure post-incident actions actually get done—within defined SLAs.
It’s the tool we always wanted during those 2 a.m. pages—lightweight, opinionated best practices, no new tools to deal with--just simple.
👉 Install in Jira on Atlassian Marketplace
📖 Or read more at on our website: phoenixincidents.com.
We’re excited to finally make this public and can’t wait to see how you run your next incident.
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