if the consumer (dev or casual) needs to think about how to use your product, you’ve already lost. A simple interface, sensible defaults, and a foolproof safety net (think: you CANNOT fuck this up even if you try really hard) go a long way. Basically, “pretend the user is drunk” holds true for devs as well as regular consumers.
Fantastic interview Carolyn and Sam!
I wish more people understood this :-D
Good luck at Cogito and your endeavours!
Haha yeah, I love the advice Carolyn gave there!
I've passed on your best wishes to Carolyn.