Built a WhatsApp-Based AI Shopping Assistant with n8n
An end-to-end WhatsApp shopping automation powered by n8n, designed to turn chat conversations into seamless purchases — from product discovery to payment confirmation.
Here’s what the workflow can do 👇
🛍️ Smart Product Discovery
- Customers browse products directly inside WhatsApp
- Product details and FAQs are pulled from a centralized knowledge base
- AI agent answers product-related and general questions naturally
🛒 Cart & Checkout Automation
- Customers can add items to cart via chat
- The assistant handles order flow step by step
- Shipping details are collected conversationally
- 💳 Automated Online Payments (Stripe)
- Secure Stripe payment links are generated dynamically
- Links are shortened and sent instantly on WhatsApp
- Pending payment reminders are sent automatically
✅ Payment Verification & Confirmation
- Stripe webhooks verify successful payments
- Orders are updated in real time
- Customers receive instant confirmation via WhatsApp + Email
🔔 Post-Payment Automation
- Chat history is cleaned up after checkout
- Order and payment status are logged
- Businesses get notified without manual follow-ups
This system is ideal for:
🛒 E-commerce & D2C brands
📦 Small businesses selling via WhatsApp
🧠 Businesses wanting AI-powered conversational commerce
⚡ Teams looking to reduce manual order & payment handling
The entire flow is modular, scalable, and fully automated — built to plug into real businesses and deliver immediate ROI.
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