I've built and managed Engineering teams at companies large and small. Currently @ Pusher growing a team who build the world's best realtime web messaging platform.
We actually spend most of our engineering capacity on innovation at the moment, which is great. The core Pusher product is scalable and maintainable without constant firefighting, and we want to keep it that way! So it's less than 10% on that, with most people working on our newer products like Chatkit.
All our engineers spend time on support so they get a good idea of how our customers use our product, and our sales team are really great at publicly highlighting customer use cases.
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We actually spend most of our engineering capacity on innovation at the moment, which is great. The core Pusher product is scalable and maintainable without constant firefighting, and we want to keep it that way! So it's less than 10% on that, with most people working on our newer products like Chatkit.
All our engineers spend time on support so they get a good idea of how our customers use our product, and our sales team are really great at publicly highlighting customer use cases.