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Cover image for AWS workshop #2: Leveraging Amazon Bedrock to enhance customer service with AI-powered Automated Email Response
Quang Nam Nguyen
Quang Nam Nguyen

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AWS workshop #2: Leveraging Amazon Bedrock to enhance customer service with AI-powered Automated Email Response

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Leveraging Amazon Bedrock to enhance customer service with AI-powered Automated Email Response: Using serverless infrastructure to create an auto-reply email system.

Benefits:

  1. Improved Customer Experience
  2. 24/7 Support⏰: Immediate assistance, even outside business hours.
  3. Personalized Responses🎯 Tailored responses to individual needs.
  4. Faster Response Times🚀 Instant delivery, reducing customer wait times.

  5. Increased Efficiency & Cost-Effectiveness

  6. Scalability & Cost-Efficiency

    • 📈 Automatic scaling, optimizing costs.
    • 💲 Pay-as-you-go pricing.
  7. Reduced Manual Workload🤖 : Automates responses, freeing staff for strategic tasks.

  8. Increased Productivity📈: Efficiently handles high volumes of inquiries.

  9. Enhanced Operational Excellence

  10. Consistent Response Quality✅ : Ensures consistent and accurate responses.

  11. Data-Driven Insights📊: Gathers valuable data on customer behavior.

  12. Optimized Responses📈: Continuously improves response quality.

By utilizing Amazon Bedrock's powerful AI capabilities within a serverless architecture, businesses can create efficient, cost-effective, and efficient customer service solutions and deliver exceptional customer experiences.

Techstack:

  • Amazon Bedrock
  • SES
  • Lambda function (NodeJS - Typescript SAM)
  • SQS
  • S3
  • DynamoDB
  • IaC (Terraform)

Visit my workshop at:
https://002.tsukpa.blog/

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