I used ZenDesk in a small dev group in a Kan-ban style workflow. We had 'ideas', 'researching', 'implementing', 'on dev', and 'deployed' and the like. It worked out well enough for the small team. It did, as you pointed out, allow us to take user reported issue straight into our workflow (that can be a good or a bad thing depending on your organization).
Hope that helps.
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I used ZenDesk in a small dev group in a Kan-ban style workflow. We had 'ideas', 'researching', 'implementing', 'on dev', and 'deployed' and the like. It worked out well enough for the small team. It did, as you pointed out, allow us to take user reported issue straight into our workflow (that can be a good or a bad thing depending on your organization).
Hope that helps.