Legacy infrastructure doesn’t just slow down innovation in the travel and hospitality industry, it can directly impact guest satisfaction.
For one global hotel group, a fragmented QA lab setup was doing exactly that: inflating costs, delaying releases, and making it nearly impossible to support the fast-moving needs of their digital teams.
By partnering with TestGrid and adopting a hybrid testing infrastructure, they turned it all around, cutting infrastructure costs by 60%, accelerating release cycles by 75%, and gaining full visibility across every test environment.
Here’s how they did it and why it matters to any travel and hospitality brand struggling with outdated QA systems.
The Problem: Legacy Labs Holding Back Guest-Facing Innovation
The hotel group operated more than 70 premium properties across North America and Europe. Their in-house device lab was originally built for basic mobile and web testing.
But as the brand’s guest experience went digital (mobile check-in, self-service kiosks, in-room devices), the lab couldn’t keep up.
Key issues included:
- Frequent device outages and unreliable test execution
- No support for Day-0 OS updates, kiosks, or in-room tablets
- No support for biometric flows, MDM, QR scanning, or SSO testing
- Disconnected workflows across web, mobile, and regional QA teams
- Bulky hardware setup; just 4 devices per shelf with constant manual resets The result? Slower release cycles, higher operating costs, and growing QA blind spots during peak travel periods.
The Solution: TestGrid’s Hybrid Infrastructure for Travel and Hospitality
The client turned to TestGrid for a modern testing infrastructure—one that combined on-premise control with cloud scalability, purpose-built for the speed and complexity of hospitality operations.
Here’s what TestGrid delivered:
- Virtual and real devices to test mobile apps, kiosks, booking portals, and in-room experiences
- Support for biometric login, image injection, and QR/barcode workflows
- Seamless testing across MDM-managed devices and distributed teams
- A compact shelf design with 32 devices per unit, backed by 99.9% uptime
Integrated CI/CD pipelines (Jira, Jenkins, Azure) and Day-0 compatibility for mobile OS launches
Local script execution for regional teams in different geographies
The hybrid model gave them the best of both worlds: control where they needed it (on-prem), and speed where they demanded it (cloud).
The Results: A Faster, Leaner, Scalable QA Operation
The shift to TestGrid’s hybrid infrastructure had a measurable and immediate impact:
- 60% reduction in testing infrastructure costs
- 75% faster test cycles, enabling quicker updates to guest-facing platforms
- 99.9% uptime, eliminating scheduling delays for test environments
- Full Day-0 readiness for every major iOS and Android release
- Unified QA operations across five distributed teams and 70+ properties
- What the Client Had to Say “With TestGrid, we’ve transformed our QA operations: modern devices, better control, and full coverage for every guest-facing touchpoint. Our teams move faster, and the guest experience is better for it.” — VP of Technology, Global Hotel Chain
Why Hospitality Teams Are Rethinking Legacy QA Setups
If your team is still relying on outdated test infrastructure, you’re likely facing similar challenges: long test cycles, manual bottlenecks, compliance risks, and rising costs. A modern hybrid infrastructure lets you:
- Automate more with less hardware
- Scale across multiple properties and time zones
- Test in real time with Day-0 OS and device support
- Centralize visibility while staying compliant and secure TestGrid brings all of this together in one intelligent platform, designed for the demands of the travel and hospitality industry.
This blog is originally published at Testgrid
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