Hi everyone 👋🏾
My name is Victor, and I work as a Technical Support Engineer focused on Microsoft Power Platform, with a growing focus on Copilot Studio.
For the most part, I’ve always worked quietly in the background; solving problems, troubleshooting issues, and moving on to the next case without saying much publicly about it. Writing and sharing openly like this is a big step outside my comfort zone, but one I’ve decided to take intentionally.
On a daily basis, I work very close with Power Platform production environments; the kind where things don’t always behave like the tutorials say they should. Flows fail mysteriously, Copilot agents stop responding, permissions break solutions, and ”it worked yesterday” becomes the most common symptom.
And that’s exactly why i am starting this.
Why I’m starting this blog
Over time, I’ve noticed a pattern. Many of the issues I troubleshoot aren’t rare edge cases. They’re mostly recurring problems that a lot of builders and teams run into once they move beyond demos and into real-world usage.
While there’s plenty of great beginner content out there, fewer posts focus on:
- Why things break in production.
- How to approach troubleshooting Power Platform issues methodically.
- And the small platform details that can cause big problems.
I decided to start writing so these lessons don’t stay locked inside support cases and personal notes.
What I’ll be writing about
Here’s what you can expect from this blog:
Copilot Studio issues and gotchas🤦🏾♂️ I see in real environments.
Power Platform problems that only show up at scale or in production. As well as common mistakes.
How I approach diagnosing and troubleshooting platform issues
Lessons I’m learning as I grow deeper into development and solution design.
Some posts will be simple, others more technical but they’ll all be practical and experience-driven for sure.
Learning in public
I don’t have all the answers and I’m not trying to pretend I do. I am sharing what I’m seeing, what I’m learning, and how my thinking evolves as I grow from support into deeper engineering and development.
If you’re a beginner, intermediate user, or already working with Power Platform in production, I hope you’ll find something useful here.😉
Thanks for reading and welcome👋🏾
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