TL;DR: Monobot’s Workspace brings real-time guidance to live calls and cleans up the post-call work automatically. Agents get suggestions while they talk; managers get clean summaries, recordings, and consistent CRM hygiene — without extra clicks.
What the Workspace Does
- Real-time in-call assist: Contextual prompts for pickup/delivery details, route distance, and truck availability appear exactly when the agent needs them.
- Pricing with guardrails: Built-in price hints and a quick approval path make discounts transparent and controlled.
- Fewer manual entries: The assistant captures key details (like emails) as they’re spoken.
- Automatic wrap-up: After the call, Monobot generates a structured summary, stores the recording, lets you create a contact, add notes, and notify internal teams via SMS — right from the same screen.
During the Call
- Contextual prompts surface pickup & delivery hints and likely destinations.
- Availability & routing checks confirm timing and distance on the fly.
- Pricing hints & approvals keep negotiations fast and consistent.
- Contact capture recognizes details like emails for follow-ups.
After the Call
- Auto call summary with key decisions and next steps.
- Voice recording saved for QA, training, and compliance.
- One-click CRM hygiene: create contact and attach notes.
- Instant team handoff: send SMS with pickup/delivery info to ops or dispatch.
Why Teams Use It
- Shorter handle times and fewer tool switches
- Higher first-call resolution with instant availability checks
- Cleaner data with less manual entry
- Better coaching & QA from summaries + recordings
- Faster handoffs to operations via built-in SMS
Where It Fits Best
- Contact centers handling fast-moving sales or service calls
- Logistics & dispatch teams coordinating routes and capacity
- Field service & support teams needing precise handoffs
Learn more & see a demo
Product page: Monobot Workspace
Watch the demo:
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