DEV Community

Cover image for Chatbots in Healthcare
Ibrahim Abushammah
Ibrahim Abushammah

Posted on


Chatbots in Healthcare

What are chatbots doing in the healthcare sector?

Healthcare Virtual assistants are conversationalists that run on the rules of machine learning, which comes under artificial intelligence. Along with carrying out interactions, they also perform repetitive tasks such as providing solutions, sending emails, marketing, lead generation, result analysis, etc.

Virtual assistants help in the healthcare sector by automating all the repetitive, and lower-level tasks that a representative would do. When you allow a chatbot to handle simple, monotonous tasks, healthcare professionals are empowered to focus their attention on complex tasks and take care of them more effectively. Now your patients don’t need to wait in line for hours together before a representative looks into their queries; a healthcare chatbot can answer those and provide accurate information instantly! Moreover, according to a study, millennials prefer texting over calling. So Virtual assistants fit all modern-day requirements perfectly!

Chatbots are gaining traction in healthcare
Computer programs using textual conversational mediums are growing popular among healthcare institutions/organizations. Based on the market intelligence report published by BIS Research titled Global Chatbots in Healthcare Market – Analysis and Forecast, 2019-2029, the chatbots in the healthcare market generated a revenue of $46.5 million in 2019. These intelligent programs are able to detect symptoms, manage medications, and assist chronic health issues. They guide people rightly for serious illness and also assists them in scheduling appointments with professionals. With technological advancements in chatbots over the decade, there has been significant growth in the healthcare sector, along with other AI tools.
World renowned healthcare companies like Pfizer, the UK NHS, Mayo Clinic, and others are all using Healthcare Virtual assistants easily meet the demands of their patients.

Here are some of the main advantages of using chatbot technology in healthcare:

  • Availability around the clock

Doctors are very important and they do their best to be available all the time and dedicate enough attention to each patient. But the problem is, doctors are usually on a tight schedule, and being available for every patient is impossible at times.
Healthcare Chatbots are available 24/7 and they’re personally dedicated to assisting you throughout your recovery. While the doctors save many lives out there, this chatbot can help you in tasks such as reminding you about your medicines, provide medical information, give you tips, and monitor your overall well being.

  • Provides critical information instantly

The healthcare industry is no stranger to emergencies. And time plays a very crucial role in tackling them!
Healthcare chatbots provide helpful information instantly, especially in times where every second is important. For example, if a patient rushes in with an attack, the doctor can get the patient’s information like previous records, other diseases, allergies, check-ups, etc., instantly over a bot.

  • Builds a rapport with patients and provides assistance Imagine your patient is looking up a symptom on your website but doesn’t know where exactly to learn about the solution and how to book an appointment with you? They’re going to leave your website disappointed.

But a healthcare chatbot can help you turn that around. When a patient visits your website, your chatbot will give them a warm greeting and help them through the symptoms, predict possible diagnoses, and provide them with the option of booking an appointment with you directly.
They also take in user information by asking them questions, which gets stored for any form of reference and to personalize the patient’s experience. This is how chatbots build a good rapport with your patients.

Here are some of the main uses of chatbots in the healthcare industry:

  • Schedule appointments
    Patients can book appointments directly from your chatbot. Not just that, the bots can even assign a doctor to your patient, send the doctor an email with patient information and create a slot in both the patient, as well as the doctor's calendar. This way people are able to schedule online appointments with minimum effort and stress!

  • Checking for symptoms
    In case of an emergency, it’s important that a patient is directly brought to the hospital. However, if the situation isn’t as extreme then it might consume too much time if the patient travels all the way to the hospital or clinic. This is where chatbots come into the picture and save valuable time.
    A chatbot can now detect a patient’s ailment by -
    • Asking a few simple questions
    • Analyzing patient history
    Patients can easily check for symptoms on a healthcare chatbot and measure the severity of the situation. Since the chatbot remembers individual patient details, patients don’t have to enter the same information every time they want to get an update.

  • Providing support and relevant information:

When patients keep calling with the same set of basic questions, it could be helpful to have an intelligent chatbot answer them. Hence, healthcare chatbots are also given the responsibility of managing such additional queries and reducing repetitive calls.
Additionally, chatbots can even be useful to healthcare providers when they need to access patient information.

  • Coverage and claims
    Whether patients want to check their existing coverage, file for claims or track the status of a claim, a healthcare chatbot will provide them with an easy gateway to find relevant information.
    Similarly, since doctors will have easy access to patient information as well as queries, it is convenient for them to pre-authorize billing payments and other requests coming from patients or healthcare authorities.

  • Enhancing patient experience
    Imagine how amazing it would be to have a doctor who can be there to support you at your beck-and-call. Unfortunately, that can’t be the reality, but a bot can help. Healthcare chatbots typically have an uptime of over 99.9% so whenever your patients need an answer, a chatbot is there to give it to them.

Helping with therapy
Thereby Virtual assistant can help provide mental health assistance. They are not intended to replace licensed mental health professionals, but rather to help them. Conversational chatbots can even practice cognitive behavioral therapy to some extent.

How healthcare chatbots fight COVID-19?

  • The war against misinformation Right now, the best way to combat this virus is to stay safe and informed. A lot of information is spread about the virus. Some are more harmful than others.
  • Guidance regarding treatment
    Chatbots in the medical field can be trained with knowledge bases of the symptoms and treatments of the coronavirus. When patients interact with the chatbot, they can answer questions and could possibly navigate patients through the process of recovery. They can fetch answers from the knowledge base, and answer questions in real-time.
    For complex queries, the chatbot could seamlessly route the patient to a trained medical professional via Live chat.
    By making this process contactless, you can potentially reduce the spread of the virus. The chatbot can help patients based on prescriptions supervised by the doctor.

  • Providing access to essential facilities

Infotointell bot can connect citizens to suppliers of critical medicines and medical facilities.

How to build a healthcare chatbot?
Our wizard makes it rather easy for you to build a healthcare chatbot. First, add a name for your bot.
Checkout our chatbot builder building chatbot flows.

How does a Virtual Assistants operate as a healthcare consultant?

Individuals have numerous inquiries, both major and minor, concerning their wellbeing on a regular basis. It would be especially valuable if there was a healthcare specialist in their pocket that gives all the appropriate responses. Build a healthcare chatbot instead. It will be especially useful for individuals living with chronic health problems, for example, diabetes, asthma, etc.
How does a chatbot operate as a self-care coach?
Developing discipline is hard, but fear not. Medical Chatbots can be utilized to check calories, measure the amount of water consumed, log physical activity, or monitor one’s sleep schedule. They can recommend specific food plans, help to remember the need to take pills, or encourage them to see a specialist. Chatbots can also send rousing and inspirational statements to support one's mind-set and confidence. While a chatbot can't substitute clinical consideration, it can definitely become an all encompassing self-care mentor.


Though everything can’t be automated, a perfect blend of human assistance and chatbot technology will empower your healthcare center to run seamlessly! While chatbots handle lower-level tasks, you can focus on more complex issues.
Visit Infotointell to build your very own, robust, healthcare chatbot and explore our Our chatbot make use of the chatbot templates mentioned above!

Top comments (0)

50 CLI Tools You Can't Live Without

The top 50 must-have CLI tools, including some scripts to help you automate the installation and updating of these tools on various systems/distros.