SaaS's Asymmetry Problem
- Vendors control product and roadmap
- Customers need tailored, evolving solutions
- 67% of churn is due to poor experiences
- Customers need features quickly to be successful
- Exclusive use may be desired in some cases
SAAS Evolution not Extinction
- If SaaS can't fix the asymmetry, customers will build in-house with AI.
- Future-proofing SaaS means delivering outcomes, not platforms.
- Measure features against customer-specific success, not vision led roadmaps and shared user needs.
- AI-powered SWDLC allows small teams to manage 1000s of custom solutions.
Implementation Changes
- From config specialists, to assemble specialists
- Instead of config experts versed in limitations and capabilities of the platform
- Assembly experts versed in components and architectures enable any capability
Developer Changes
- Devs go from only automating Infrastructure and CI/CD but automate all steps of the SWDLC
- One dev oversees from 30 to 100s of individual applications.
- Devs assist, administer, review, evaluate, and employ agents
- Agents build, test, monitor, refactor, and upgrade.
Product Changes
- Engages in consultative services directly with individual clients
- Establishes requirements for and curates set of re-usable components
- Curates library of success patterns and common assemblies
- Mission is always client success
Welcome to Success as a Service
- Problems and opportunities addressed on a per customer basis
- AI enables solution-per-customer applications at scale
- Assembly becomes the new configuration
- Developers guide, review, and optimize agent powered SWDLC
- Product organizes around curating components and assembly patterns that drive customer success
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