Last week, we looked at how every dental PMS API seems to reinvent the wheel.
This week, let’s talk about how to actually build on top of that chaos.
Problem:
A single workflow—say, “book an appointment”—behaves differently across Dentrix, Eaglesoft, and Open Dental.
Each PMS lives in its own schema, with different field definitions and behaviors. Data models are inconsistent, validation differs, and time zones or confirmation statuses never line up.
Solution:
Normalization.
Synchronizer.io abstracts those PMS-specific quirks into unified objects:
{
"patient": { "id": "123", "first_name": "Alex", "last_name": "Nguyen" },
"appointment": { "id": "456", "status": "Confirmed", "start_time": "2025-01-15T09:00:00" },
"provider": { "id": "789", "name": "Dr. Lee" }
}
Once normalized:
Your webhook payloads for booking, update, and cancel all follow one pattern.
Retry logic and error handling become reusable.
You can focus on features like AI scheduling or marketing attribution, not field matching.
Pro Tip
You're not getting stuck because of bad APIs, it's because dentistry encodes business rules inside them.
Understanding the dental calendar logic (consults, hygiene slots, provider preferences) is half the battle.
By normalizing first, you eliminate the need to version your product across 10–15 PMS systems and can start building AI receptionists, reminders, or analytics without rewriting everything.
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