Building a Modern Customer Service Center with React & MongoDB

Providing excellent customer service is essential for any business. To streamline support, I decided to develop a Customer Service Center application using modern technologies like React, Redux, Tailwind CSS, and MongoDB. In this post, I’ll walk you through the key features and tech stack behind this project.

🔥 Features of the Customer Service Center

• Dashboard Overview: A real-time dashboard displaying customer tickets, agent availability, and response times.
• Guest Registration: Users can register as guests and receive a unique service token.
• Serial Management: Automatic queue management for handling customer service requests.
• Agent System: Agents can handle tickets efficiently and move customers through the service pipeline.
• Notifications: Real-time updates for new customers and service status changes.
• User-Friendly Interface: A clean and modern UI built with Tailwind CSS.

🚀 Tech Stack

Technology	Purpose
React	Frontend UI
Vite	Fast development environment
Redux	State management
Tailwind CSS	Styling and responsive design
MongoDB	Database for storing customer and agent data
Express.js	Backend server
Socket.IO	Real-time updates

🏗️ Project Architecture

The app follows a MERN architecture:

1. Frontend (React + Redux) → Handles user interactions and displays real-time updates.
2. Backend (Node.js + Express.js) → Manages API requests and authentication.
3. Database (MongoDB) → Stores customer and agent details.

⚙️ Key Functionalities

1️⃣ Guest Registration & Token Generation

When a user visits the service center, they can register as a guest and receive a unique token. This ensures a structured queue system.

2️⃣ Agent Management

Agents can see a live queue, accept service requests, and mark them as resolved. This improves efficiency and minimizes wait times.

3️⃣ Real-Time Notifications

Using Socket.IO, both customers and agents receive instant updates about their position in the queue.

🎨 UI/UX Preview

The interface is built with Tailwind CSS, ensuring a responsive and modern experience. Here’s a sneak peek at the dashboard:

🔗 Project Repository

• Github:-

  mahmud-r-farhan / Customer-Service-Center

  The Customer Service Center Application is a web-based system designed to manage customer registration, token generation, serial number tracking, and agent-assisted consultation.

  Customer Service Center

  Overview

  The Customer Service Center Application is a web-based system designed to manage customer registration, token generation, serial number tracking, and agent-assisted consultation. Customers register with their name and phone number, receive a token, and wait for their turn. Agents call customers for consultation, and after completion, the records are updated as recently completed cases.

  Features

  • Customer Registration
  • Token Generation
  • Serial Token Display
  • Agent Call System
  • Consultation Management
  • Recently Completed Cases

  Technology Stack

  Backend (cs-center)

  • Node.js (CommonJS)
  • Express.js
  • MongoDB (Mongoose ORM)
  • WebSockets (ws)
  • Authentication (JWT, bcrypt)
  • Environment Configuration (dotenv)
  • CORS Handling

  Frontend (frontend)

  • React.js (Vite)
  • React Router DOM
  • Redux Toolkit
  • Tailwind CSS
  • Framer Motion (Animations)
  • Sonner (Notifications)
  • Axios (API Communication)
  • WebSockets (ws)

  Installation

  Backend Setup

  1. Clone the repository:

     git clone https://github.com/mahmud-r-farhan/Customer-Service-Center
     cd Customer-Service-Center
     

  2. Install dependencies:

     npm install
     

  3. Set up environment variables in a .env file:

     PORT=5000
     MONGODB_URI=<your_mongodb_uri>
     JWT_SECRET=<your_jwt_secret>
     frontendURL=http://localhost:5173

  4. …

  View on GitHub
  • Demo:- Live

📝 Final Thoughts

This Customer Service Center simplifies queue management and enhances customer satisfaction. If you're looking to build a similar app, React + Redux + MongoDB is a great stack to start with!