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Mike Young
Mike Young

Posted on • Originally published at aimodels.fyi

AI Drives Demand for Digital and Team Skills While Reducing Need for Basic Customer Service, Study Finds

This is a Plain English Papers summary of a research paper called AI Drives Demand for Digital and Team Skills While Reducing Need for Basic Customer Service, Study Finds. If you like these kinds of analysis, you should join AImodels.fyi or follow us on Twitter.

Overview

  • Study analyzed 12 million job postings from 2018-2023
  • Examined how AI affects skill demands and wages
  • Found AI creates more complementary effects than substitution effects
  • Showed increased demand for digital literacy and teamwork skills
  • Revealed declining demand for customer service and text review skills
  • Results consistent across US, UK, and Australia

Plain English Explanation

AI isn't just replacing jobs - it's changing the types of skills workers need. Picture AI as a new type of tool, like computers in the 1990s. Just as computers created new jobs while changing existing ones, [AI is transforming workforce skills](https://aimodels.fyi/papers/arxiv...

Click here to read the full summary of this paper

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