Every freelancer has that one client. You know the one.
The invoice is 3 weeks late. They 'haven't seen it' (they have). They need to 'check with accounts' (there is no accounts department — it's Dave). They'll 'sort it Monday' (they will not sort it Monday).
After 10 years of freelancing in the UK, here's my red flag checklist. If you tick 3 or more, stop working and start chasing.
🚩 The Red Flags
- They queried the invoice amount but can't say what specifically is wrong
- "Payment is being processed" — for the third week running
- They've gone quiet after previously being responsive
- They changed the scope mid-project and now seem surprised by the cost
- No purchase order or written agreement was ever signed
- They're a startup that just had a "restructure" (layoffs)
- They paid the first invoice fine but the second one... crickets
- They want to "discuss the invoice on a call" instead of just paying it
If you're ticking boxes, you're not being paranoid. You're being smart.
What to actually do
Forget the polite-British-awkwardness approach. Here's the escalation:
Day 1-7 overdue: One friendly email. Short. "Hi, just flagging invoice #X is overdue. Can you confirm when payment will go through?"
Day 8-14: Firmer. Reference the amount, the original terms, and ask for a specific date. No more "just checking in."
Day 15-21: Formal. Mention statutory interest (8% + BoE base rate under the Late Payment of Commercial Debts Act). This isn't aggressive — it's the law.
Day 22+: Final demand. 14 days to pay or you begin formal recovery. Mean it.
Day 36+: Small claims court. Under £10k, it's straightforward, cheap, and you don't need a solicitor.
The bit nobody tells you
Most unpaid invoices get resolved at step 2 or 3. The moment you sound like you know your rights, most clients pay. The ones who don't were never going to.
Also: stop working before you start chasing. Sounds obvious. Isn't. I've seen freelancers deliver an entire project while the first invoice is 60 days overdue. Don't be that person.
Tools that help
I built a few free things that make this less painful:
- Should I Chase This Invoice? — enter the details, get a clear action plan
- Late Payment Interest Calculator — know exactly what you're owed under UK law
- Payment Reminder Generator — generates the right email for each stage
All free, no signup, built for UK freelancers.
What's your worst unpaid invoice story? I've got a beauty involving a disappearing CEO and a serviced office in Shoreditch.
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