The awesome Twilio team will be making themselves available to help people who runs into issues or have questions related to their products as part of the Twilio Community Hackathon.
You are encouraged to comment in this thread for asynchronous assistance. We've also set up a dedicated DEV Connect group channel for more synchronous help. To join the Connect group, just leave a comment in this thread asking to be added.
Twilio will be hosting office hours in Connect during the following times:
- Mondays: 3-6pm EDT
- Tuesdays: 3-6pm UTC
- Wednesdays: 3-6pm AEDT
- Thursdays: 3-6pm PDT
- Fridays: 3-6pm EDT
Additionally, Twilio will be hosting a weekly office hours session on https://twitch.tv/twilio, starting on April 2 at 4-6pm PDT.
If you'd like to share more general progress that you're making on your project, you can do so in the community update thread!
Latest comments (136)
Hi. Can I please be added to the help channel on DEV connect?
Hey everyone! Sorry for the slow reply. You do not need to raise an issue on the CodeExchange GitHub repo, you need to sign the agreement and post here on DEV with the #twiliohackathon hashtag.
Good luck with the submissions!
Hi, did you ever find out?
👋 Can I be added to the help channel on DEV Connect?
Hello,
Is there a way to check if our submission is correct? For example, I did not receive a confirmation email when I joined CodeExchange. Also, should we mark our submission DEV posts as submissions somehow so they get noticed en between the other update posts?
Thank you
hello, can I be added to the Dev Connect group channel @michaeltharrington
Sure thing!
Hello everyone. I am participating in Twilio Hackathon. I have made an interesting app that needs to self-hosted on your server. Now how do I provide a demo link for it as mentioned in the submission template?
hello, can I be added to the help channel on Dev connect
👋 Can I be added to the help channel onDEV Connect?
👋 Can I be added to the help channel onDEV Connect?
Happy to be here to help out with Office Hours today. There have been so many great submissions already. Certainly don't hesitate to drop your questions here.
Hello! Can I be added to the help channel on DEV Connect?
Hi. I need some assistance. I am trying to buy a number on Twilio that I can use from Ghana unfortunately SMS is not supported for Ghanaian numbers. I was thinking I could instead use any other number that supports SMS but I see that all of them can send and receive to domestic numbers only. Is there any workaround in this situation? Thanks in advance
Hey @gyocran , it's definitely not the case that numbers only support domestic SMS. I would recommend you get a US number, they can send all over the world. Do make sure that you have geographic permissions enabled to send SMS to Ghana though.
Further to that, I just checked on our guidelines for sending SMS messages to Ghana. They suggest that:
So you probably want to try sending SMS messages from an alphanumeric ID instead of a number, or you can use a messaging service with a number and an alphanumeric ID to cover both cases.
Note: when sending messages with an alphanumeric ID users cannot respond as there is no phone number to respond to. If you want to build a two way messaging application you might look into trying the Twilio API for WhatsApp instead.
Let me know how you get on.
Thanks for clarifying my issue with buying a number. Also, thanks for the additional information. I will have to reconsider some aspects of the project after this. I will keep you posted on how things are going. Thanks again.
May I be added to the DEV Connect help channel?
Hello. I'm in need of asynchronous assistance. I just created a Twilio trial account for the hackathon but was greeted with this message when redirected to my dashboard:
"Your account has been suspended due to suspicious activity. Please check your email or submit a ticket with your name, use case, and link to your business and we will review your account."
I am not sure what I did wrong and I need some direction before taking any course of action. Can anyone help? Thanks in advance.
Oh no! Sorry about that. Our fraud detection does hit the occasional false positive.
If your account has been suspended you will have received an email from our fraud team with more information and a number of questions. The best course of action is to reply to that email and answer the questions. That will give the fraud team more detail and allow them to unlock your account.
hi Phil! I replied to the email with the answers to all the questions but it's been a few days that my account is still unblocked
Hi, Nice to meet you.
I got the same issue.
Please check my image, let me know your answer
Hey, I’m not sure what image you mean here.
If your account has been suspended you will have received an email from the Twilio fraud team with some questions. You should respond to that email and answer the questions, that will help the team unlock your account.
hello Phil, I too have been suspended from twillio with the same message of suspicious activity. I have already submitted a ticket to support. I will send you my account SID via email if thats ok?
I have submitted a ticket and sent you an email containing my Account SID. Thanks so much for help
I think you're back up and running now. Good luck building your hack!
Yes I am Phil! Thanks for your help. I appreciate it.
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