I basically do this, but update/reply/edit the original ticket so if I were to get shifted to another task, someone else can leverage any notes/information I took.
Or if in the future I need to go back over the same ticket everything is in the same place, for me or whoever.
I basically do this, but update/reply/edit the original ticket so if I were to get shifted to another task, someone else can leverage any notes/information I took.
Or if in the future I need to go back over the same ticket everything is in the same place, for me or whoever.
That's a good point. Need to make sure enough information is there for someone who may work on it later