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Discussion on: If you were added to a team with a horrible code base and an unhappy client, what steps would you take to fix everything?

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DarkWiiPlayer

That's a really complex question. Why is the code base bad? Was it because of the programmers, or management? Is the person responsible still around deciding things, or are they gone (possibly replaced by someone more competent)? Why is the client unhappy? Is support slow because of the bad codebase? Or is it because of who they are in contact with?

There's a lot of questions, and I'd say the first step is to answer all of them. Get a clear grasp of the problem, then decide where to start fixing it.