Well I think the terms "customer centric" is refer to what kind of products or services that we need to build for our customer, not customer vs employees. How the organization treat the employee is in the culture that it build. I agree to your point about "Your organisation is as good as the people working for you"
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Well I think the terms "customer centric" is refer to what kind of products or services that we need to build for our customer, not customer vs employees. How the organization treat the employee is in the culture that it build. I agree to your point about "Your organisation is as good as the people working for you"