The maintenance basically means that the client has the site/server up to date, backed up and so on, priority support and so on, with a limit of X hours/month.
The retainer is some kind of „reservation” of certain amount of hours/month, that may or may not be needed.
I avoid providing hosting (and usually things I don't control) because the benefits are minimum compared to the potential headaches if anything when something goes south. I do recommend various services or hosting to my clients, but that's totally up to them if they get it or not.
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Maintenace and retainer contracts worked well.
The maintenance basically means that the client has the site/server up to date, backed up and so on, priority support and so on, with a limit of X hours/month.
The retainer is some kind of „reservation” of certain amount of hours/month, that may or may not be needed.
I avoid providing hosting (and usually things I don't control) because the benefits are minimum compared to the potential headaches
if anythingwhen something goes south. I do recommend various services or hosting to my clients, but that's totally up to them if they get it or not.