Re: Step 4, I worked tech support / customer service for many years, and the "what did you see + what did you expect to see" way of framing things can be really key in getting (and providing!) the right kind of help.
I’m finally here. I got over my fear of not being skilled enough to have a Dev profile.
I’m a Codenewbie w/7 years experience in digital marketing, and I’m career changing to coding.
Re: Step 4, I worked tech support / customer service for many years, and the "what did you see + what did you expect to see" way of framing things can be really key in getting (and providing!) the right kind of help.
Such a helpful way of handling the issue!