hmm...again very good points. Customer interviews, multiple interviews to tease out all important details for a well-defined process, iterative discovery, a design. There is a lot to pick up from the post but developing a design from interviews...well perhaps this is where soft skills make another huge difference. Communication between both parties will have to be clear and concise. It's not easy to measure exactly when you have enough understanding though. Well, it's probably the clients I have faced. Writing points down after every interview did prove to help keep the customer aware if there is a paradigm shift or change and draw their attention (in my case they thought that's what they said during the last interview). The team could discuss and actually have a design in mind, explain to customers and they affirm, but somehow it's not exactly what they wanted, still a tiny or small change. Anyway, it does reduce overhead compared to a spec doc, as the overhead of making a small change is better.
Thanks. All the best.
I hoped this would have reached more people so as to have a wide array of varying opinions.
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hmm...again very good points. Customer interviews, multiple interviews to tease out all important details for a well-defined process, iterative discovery, a design. There is a lot to pick up from the post but developing a design from interviews...well perhaps this is where soft skills make another huge difference. Communication between both parties will have to be clear and concise. It's not easy to measure exactly when you have enough understanding though. Well, it's probably the clients I have faced. Writing points down after every interview did prove to help keep the customer aware if there is a paradigm shift or change and draw their attention (in my case they thought that's what they said during the last interview). The team could discuss and actually have a design in mind, explain to customers and they affirm, but somehow it's not exactly what they wanted, still a tiny or small change. Anyway, it does reduce overhead compared to a spec doc, as the overhead of making a small change is better.
Thanks. All the best.
I hoped this would have reached more people so as to have a wide array of varying opinions.