Transportation is changing rapidly nowadays. The number of users who hail taxis are increasing with every moment even as you read. According to a survey in 2017, there were around 1400+ million users in 2017 and with ever-increasing globalization, urbanization and overpopulation, people prefer using taxis as a daily mode of transportation and hence the numbers are estimated around 1600 million users by 2024. Now, if you think that your client or a new passenger will give you a call for a ride, then you are ought to lose business and need to build a taxi dispatch app.
Things have changed a lot in this decade, and taxi organizations are facing a lot of tough competition from likes of taxi booking apps like uber, and giving you a lot more reasons to Build a taxi app like uber. No doubt with advancement, taxi organizations have got a lot of new opportunities but clients' preferences have also changed a lot. And those who have understood this change have built a taxi dispatch app and have seen a major change in their clients and the ease of business as well.
So with so much technological advancement, people's perspective has changed as well. Earlier people used to say Call a cab, but have changed to book a cab. Uber was the first organization to grab this opportunity and build a taxi dispatch app and revolutionized the taxi industry. After Uber made a mark, a lot of other local players started to feel the heat of the competition and saw a drastic change in their sales as the passengers were moving very fast towards the application based booking rather than wasting their precious time calling different taxi organizations and then too not getting a taxi on time.
What Changed The Dynamics?
In last year, it was estimated that Uber did around 2 billion rides, which made up to around $20 Billion in their sales. With these lucrative numbers, numerous local business owners have moved to build a taxi dispatch app for their bookings. With getting an uber like app there is a new finding that has come up. Those who have built a taxi dispatch app have noticed that drivers are also favoring working for such organizations because they feel that they get a better income, good flexible working hours and most importantly they feel they are their own boss and can balance their work-life. And hence a new working efficiency is seen in the working of the drivers, hence bringing more profit to the organization.
That being said, in a recent report generated by statista.com have found that an average US person spends around $98 every month on their preferred taxi booking app. Giving so many reasons to build a taxi dispatch app.
With these benefits, let's find out what more you can get by making a taxi dispatch app.
Top 10 Reasons To Automate Your Taxi Dispatch Business
1. Book And Dispatch: The biggest advantage of having a taxi dispatch app is that as soon as a taxi is booked in any area, the passenger will get the nearest taxi available in no time, and hence the passenger time is saved.
2. Cost Saving: The great cost that a company has to bear is to set up manual booking processes, hiring people, maintaining records, and whatnot. Building a taxi dispatch app is the greatest cost-saving for the company. Booking and dispatch service will take the strain off manual booking and the staff will be focussed on those activities which add value to the business. Having an uber like app will immediately help to book the taxi in a jiffy. Without having to wait for the correspondent to respond.
3. Time Tracking: When a booking has been made, whomever your driver is picking must know their exact location, for instance, their work, home, or any other point. With time tracking not only the driver but the passenger can also know where the driver has reached. Giving each other’s correct location and making the pickup easier.
The major problem uber like apps face is that they are not able to track whether the driver has picked the customer or not. But with time tracking you can track whether each one of your drivers is picking up the clients from the exact location of the pickup.
So with real-time tracking it will be easier as the drivers will get the exact location of the customers and you can also see your driver's location and their activities and whether they are picking the client from the exact location mentioned.
4. Rating: The best way a person will know what kind of service you provide and how proficiently you work are your own customers. So in fact, this is the best feature of any taxi dispatch application. So before building a taxi dispatch app considers this amazing feature because you can't grow if you don’t know where you need to work. So getting ratings and reviews from the customers is the only and the best way to know how you are doing and where you need to improve.
Since a lot depends on the way a driver behaves so if a driver creates a problem the customer can directly report their problem to you and you can take an appropriate action against the driver hence increasing your credibility.
5. Improve Fleet Efficiency: To maintain a good fleet efficiency, you should have this power to maintain and push your drivers to perform more efficiently and show more productivity. As mentioned above, if your client has a bad ride over any issue like the driver being rude, fare issues, or any other offensive behavior or problem. Having built a taxi dispatch app gives you this liberty and power to monitor what the drivers are doing and hence you should know the ways of increasing the efficiency of your fleet. Without the dispatch app, there is no way to know the progress and the behavior of your driver.
6. Flawless Estimates: The customers are always enticed if the company gives the best estimates at very reasonable costs. Since there is a lot of competition, having the geocoding feature will help the drivers to reach the exact location of the clients.
7. Freedom To Set Up Your Rates: Having built a taxi dispatch app, gives you enough freedom to set your own fares, depending on various situations like; per kilometer, per trip, day or night, surge charges, or any other charges. You can use different rates, services you are providing and change in whatever way the client wants.
8. Safety: Safety is the main concern for the clients. Having a taxi dispatch app gives you the privilege to have that mark in your kitty. Safety is important both for customers and drivers. So the uber like build app gives an option of SOS, that can be used in both drivers and customers apps. So in this way you headway ahead of your competitors. And always be in good light as customer safety is your priority.
9. Easy Payments: With taxi dispatch apps it becomes very easy for you to collect payments from the clients. As the amount will be shown at the time of placing the order so it will be easier for the client to arrange the money beforehand and save each other's time. The app is also made to have different payment options and accepts various cards and various UPIs depending on the location. So receiving payments and sending the customer an automated message is always a good sign of smooth transactions.
10. Full Guidance: Getting your taxi booked is your first step towards a good market but in case if the customer wants to reroute during their journey they can. They can even replace the orders as well. So get your taxi dispatch app at the earliest.
Read This Useful Post, Complete Analysis Of Uber Business Model, Revenue Stream & Advanced Features To Build Uber Like App: Build A Robust On-demand Taxi Booking App Like Uber
What Do You Lose If You Don’t Have A Taxi Dispatch App?
With so many advantages mentioned, here are a few points or disadvantages that you will face if you don’t build a taxi dispatch app.
1. Very Less Visibility: No doubt word of mouth spreads but not in this digital era. If you don't have a taxi dispatch app you are losing your visibility. Your potential customers will never know that you even exist. So getting taxi books will be a far fledged thing.
2. Confused Operations: It's never an easy task to operate a taxi business, and the operators and the drivers can create confusion if drivers give them a wrong picture of their presence. Hence having a taxi dispatch app gives the parameters of drivers location and hence a better service towards the customers.
3. Very Time Consuming: When it comes to booking a taxi it is very time consuming and can take several minutes to book a taxi. Let us understand this with an example, let's assume a customer has to go to the airport. Firstly the customer calls you, then you call your drivers to find which driver is the nearest to the point of the customer. Now, this process is taking a time of 15-20 minutes. And hence a potential customer is lost. Had it been you who built a taxi dispatch app you wouldn’t have faced this problem at all.
Final Thoughts:
So now you know what is at stake if you don't automate your taxi dispatch business and what all it can do to flourish your business in the best possible way.
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