Integrating Jira with Amazon Q to Automate Issue Creation

Amazon Q Business is a powerful AI-powered assistant by AWS designed to enhance productivity and streamline workflows within organizations. Q offers integration with various built-in plugins like Jira, ServiceNow, Salesforce & Zendesk.
In this blog post, we'll explore how to add the Jira plugin to Amazon Q Business and create Jira issues seamlessly.

Steps:

1. Prepare you Jira instance

• Go to your Jira account, you can create a free-tier account for this use case.
• In your profile Account section go to security tab
• Now click on "Create and Manage API tokens"

• Now select "Create API token"

• Give a descriptive name of your choice

• Copy the generated API token & paste it somewhere in notes.

Note : You may not see the API token again, store it securely.

2. Create your Jira plugin

• Navigate to Amazon Q business in AWS console.
• Inside application, go to "Plugins" and click "Add plugin".

• Choose "Jira" as the plugin type.

• Enter plugin name and URL for your Atlassian account

• Under Authentication section - create an AWS Secrets Manager secret using name, Atlassian - username and API token you had previously copied

• For Roles, you can either choose an existing service role or create a new one

• Lastly, review and add the plugin configuration.

3. Test the integration

• Browse to the deployed URL of the Q application [you can find this in your application settings in console].
• From the plugins drop-down select Jira-Plugin

• Ask the application to create issue with any additional details if required

• It will ask you to review the issue once, you can even edit or add additional details here
  [For example here I added emails]

• Once done click on submit

• Q will provide summary along with URL of the newly created issue.

• Browse back to your Atlassian account to check the newly created issue

Additional Tip : Make sure you add relevant data source to application based on your organizations line of work. This will help Q to create issue's that are more relevant hence saving a lot of time.

That's it for this guide, hope this helped!
Feel free to comment for any questions, feedbacks or suggestions.

P.S. - Here's your reminder to start working on that personal project!