Oh yeah don't get me wrong, multiple channels are important :P It just surprises me how it seems so few people use email or phones. I've never worked remotely to be fair, or worked with remote staff, so everyone's always been in the office. But even at my current agency, where there are 60-70 staff on site, we still just email or telephone.
I used to work for one that abused emails to the point that it was basically impossible to follow them because some PMs used to CC every possible person that remotely had anything to do with the product on them and anyone had stuff to say. Basically a broken chat :D
Regarding phones calls, I don't know, I guess it's also subjective. I'm not a huge fan personally (but I'm talking in general, not just for work) but it's not that different from having an audio call on any videoconferencing software, is it?
I think the most important thing is to have a plan B when your main tool of communication stops working, whatever that is.
Everything becomes the correct tool if it accomplishes that :)
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Oh yeah don't get me wrong, multiple channels are important :P It just surprises me how it seems so few people use email or phones. I've never worked remotely to be fair, or worked with remote staff, so everyone's always been in the office. But even at my current agency, where there are 60-70 staff on site, we still just email or telephone.
Whatever works best for a company...
I used to work for one that abused emails to the point that it was basically impossible to follow them because some PMs used to CC every possible person that remotely had anything to do with the product on them and anyone had stuff to say. Basically a broken chat :D
Regarding phones calls, I don't know, I guess it's also subjective. I'm not a huge fan personally (but I'm talking in general, not just for work) but it's not that different from having an audio call on any videoconferencing software, is it?
I think the most important thing is to have a plan B when your main tool of communication stops working, whatever that is.
Everything becomes the correct tool if it accomplishes that :)