Companies, large and small, often conduct knowledge audits to identify company strengths and weaknesses. By analyzing accumulated company knowledge, gaps in capacity can be identified and company operations improved.
A corporate knowledge audit is an essential process for companies looking to gain visibility into how corporate knowledge is captured, shared, and managed 🧠. Nonetheless, a successful knowledge audit needs to look at both the internal and external sources of corporate knowledge, including customer support sessions and training documents.
Why do corporate knowledge audits matter? 📚
Although the process may be time and effort-consuming, a company knowledge audit can offer a number of valuable business benefits. As such, reducing operational costs and increasing efficiency are a few notable advantages that can be achieved as a result.
What does the corporate knowledge audit process imply? ✍️
The process usually consists of five steps:
- Understanding corporate objectives
- Assessing corporate knowledge networks
- Mapping corporate know-how
- Analyzing corporate content
- Developing a plan of action.
Which things should companies keep in mind when performing internal knowledge audits? 📝
To ensure that a company successfully performs its knowledge audit, it’s important to:
- define clear objectives for the process;
- focus on each step in turn;
- ensure you are targeting the right subject matter experts;
- measure results based on previously identified criteria.
All in all, with a thorough understanding of the knowledge base within an organization, businesses gain insight into possible areas of improvement that would otherwise go unnoticed or remain underutilized.
👉 Keep reading to find a detailed explanation of each of the aforementioned steps, an example case, as well as a handy checklist by OneBar: How to Perform an Internal Knowledge Audit: Process, Example, Checklist.
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