Create templates to quickly answer FAQs or store snippets for re-use.
Academically it should, in practice most companies will not schedule the time for the work required to make this happen. It's just a cost sink for them.
But that's a totally different thing.
Yup: It is much more flexible because it has full access to the operating system, you won't have to work around the limitations of a web browser, it will require no fast internet connection (but it could perfectly work with one) while hogging less RAM and blind/disabled people are able to use it.
HTML forms are enough for most things. Please use the <noscript> tag for more than just complaining to the user.
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