Raul, great article. And really, no need to apologize about using the "broken windows" metaphor. By now you may or may not have read the original article, which sheds a lot of light on the theory in practice.
The "contentious issue" that one of the readers below mentions is, in fact, due to a complete misunderstanding of the study and flawed implementation. It's almost identical to what's happened to "agile" - an attempt to make an enforceable process out of something that requires a deep connection with the environment you're trying to influence.
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