I have been working with remote teams for some time now. What I have seen is that at some point written communications become noise. No useful information flows in written comms after some time (emails or chats).
Best to avoid this noise and chaos is a quick video conf call with all the stakeholders (Manager/Lead/Devs).
Identify the agenda clearly,
Discuss in the video (or even audio) call
Agree on next steps / solution
Confirm the next steps / solution AFTER the call in a written communication (email?)
This keeps things focussed to the problem and brings agreement faster.
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I have been working with remote teams for some time now. What I have seen is that at some point written communications become noise. No useful information flows in written comms after some time (emails or chats).
Best to avoid this noise and chaos is a quick video conf call with all the stakeholders (Manager/Lead/Devs).
This keeps things focussed to the problem and brings agreement faster.