Max is a life enhancer for tech & entrepreneurship. Which seeks to blend both to build innovative products or services for the world that solves hard problems.
Yes your correct and there's something called ITIL or a similar framework of delivering IT services for big companies.
To start off so far, I had seen is that you could offer monthly support packages with just email support and basic reports of activities you had done for lowest tier support.
When it is the highest tier requires more human touch like response time of a specific level of the incident to resolve it within x number of hours or 24/7 on call.
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Yes your correct and there's something called ITIL or a similar framework of delivering IT services for big companies.
To start off so far, I had seen is that you could offer monthly support packages with just email support and basic reports of activities you had done for lowest tier support.
When it is the highest tier requires more human touch like response time of a specific level of the incident to resolve it within x number of hours or 24/7 on call.