The AI Reply Triage Board

A safe educational board for sorting business messages before an AI assistant drafts, routes, or pauses a reply.

Six triage lanes

• Green — Routine: Known answer, approved source, no promise, and low business risk.
• Blue — Needs context: Missing order, account, project, or source detail before a useful draft.
• Amber — Human review: Price, timeline, result expectation, sensitive data, or brand tone risk.
• Red — Do not automate: Legal, medical, compliance, security, payment, credentials, or identity risk.
• Purple — Escalate owner: Potential complaint, partner issue, public reputation, or decision-maker request.
• Gray — Log evidence: Keep source, draft, reviewer, final reply, decision, and timestamp.

Truth boundary: Educational operations guide only — not legal, compliance, medical, financial, security, certification, revenue, savings, ranking, customer-result, or guaranteed-performance advice.

Public worksheet and infographic: https://aicloudstrategist.com/publications/2026-09-02/ai-reply-triage-board.html