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Discussion on: The UX of Proving Our Humanity To Machines

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ben profile image
Ben Halpern

My big question here is: How do we prove we're human _without so much surveillance?

I feel like a lot of solutions about this kind of stuff revolved around being tracked in some way that I'd really prefer to do without.

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swyx profile image
swyx Author

i dont know either but i feel like it's more about offering a "human escape hatch" rather than "surveillance". Where you can just get on the phone with someone empowered to help you cross obvious software failures would be good. attach some conditions to it, eg "must be resolvable in 3 minutes". It would kind of be like the "Getting Things Done" method applied to customer service. I see this in my local bank branches where the greeter employee can do a quick chat with you and route you to the right place, instead of you having to wrestle with some self serve signup and potentially getting things wrong.

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Gregory Witek

Ben, good question! I would make it broader - what kind of information actually distinguishes us from machines? Social information like social security number or passport number can be stolen, our faces are in thousands of databases all around the world, there are few ways in which machines can't fake they're humans yet, and unfortunately behaviour patterns are one of them, which step by step leads us to a constant surveillance

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swyx Author

this isn't gonna address Ben's concerns around surveillance haha but i heard about this gait recognition startup recently softwareengineeringdaily.com/2020/... that may be one form of "i'm a human"