#84: Service Level Agreements - an episode 83 follow up

In episode 83, I had a long chat with Trevor Ewen about how he provides software service to non-technical clients.

If you've not listened to it, it was an excellent interview full of wonderful insights.

So much so that I want to pull a number of topics from that podcast and look at them in more depth.

In this episode, I want to look at the SLA

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