Hi everyone,
I hope this message finds you well. I wanted to reach out to the community as we are currently facing a critical issue related to data retrieval failures from our SAN storage when using SiteScope v9 Monitor. We are in desperate need of assistance and would greatly appreciate any guidance or suggestions you can provide.
Description of the Issue:
Recently, we upgraded our SiteScope to version 9 and started experiencing frequent data retrieval failures from our SAN storage. Our organization heavily relies on SiteScope to monitor the health and performance of our critical systems, so this issue is causing significant disruptions to our operations.
The specific problem we are encountering is that SiteScope fails to retrieve data from the SAN storage, resulting in incomplete or missing monitoring information. We have noticed this issue occurring across multiple servers and applications, leading us to believe it is a system-wide problem rather than a localized issue.
Troubleshooting Steps Taken So Far:
We have verified the network connectivity between SiteScope and the SAN storage, and there are no apparent issues with the network infrastructure.
We have checked the credentials and permissions for SiteScope, ensuring that it has the necessary privileges to access the SAN storage.
We have restarted SiteScope services and even rebooted the affected servers, but the problem persists.
We have reviewed the SiteScope logs and event logs, but they do not provide any conclusive information about the root cause of the data retrieval failures.
Request for Assistance:
At this point, we are running out of ideas on how to resolve this issue. We kindly request the help of the community in troubleshooting this problem and finding a solution. If anyone has encountered a similar situation or has expertise in working with SiteScope v9 and SAN storage, your insights would be invaluable.
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