| Summary | |||
|---|---|---|---|
| References | |||
| Raised by | Event Date | mm-dd-yyy | |
| RCA Team Members | RCA Completed date | mm-dd-yyyy |
Problem Statement
Brief description of how the problem was found and reported
| What? | Incident description |
| When? | Date and time when the incident happened |
| How? | Description of the scenario that causes the incident |
| Where? | Environment and/or services affected |
| Impact | High/Medium/Low |
Investigation
Steps taken to find the source of the problem
Commit that introduced
Repository and commit hash that introduced the problem
Root Cause
Why was this issue introduced and why was not it found by QA.
Corrective Actions
What actions were taken to fix the problem?
| Action | Expected Result | Owner | Start Date | End date | ticket # |
|---|---|---|---|---|---|
Preventive Actions
What actions were taken to ensure this, or a similar problem will not be introduced again in the future?
| Action | Expected Result | Owner | Start Date | ticket # |
|---|---|---|---|---|
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