Are Chatbots and Robotic Process Automation the same?

Comparing Robotic Process Automation and Chatbots

Robotic Process Automation is an instrument that automates monotonous and time-consuming IT jobs. RPA's business outcomes focus on process automation at lower human capital costs.
Chatbots aim to minimize customer response time and provide better customer service. The business value aspect of chatbots is that they require fewer resources to answer customer inquiries and provide preventative ticket creation. Chatbots offer improved customer engagement and lower costs.

Chatbots, typically conversation-driven and user-centric, are a better alternative to RPA. RPA is more focused on administrative back-office processes. RPA can be applied to automated systems, which don't even need user interaction.
Chatbots allow for voice-initiated conversational discussions and can also be used with messaging services like Slack or Microsoft Teams. Chatbots can relay information to customers or interpret their intent to retrieve the correct information.
Intelligent chatbots will make sure that customers are served promptly. This decreases the amount of times clients have to wait to obtain info. Customer satisfaction can be increased by increasing customer satisfaction. Robotic Process Automation (RPA) allows you to create repeatable, rule-based, and iterative processes that reduce employee burden, cut operational costs, improve employee productivity and satisfaction, and lower the cost of labor.

There are similarities in that both robot process automation and chatbots use artificial intelligence. Chatbots and RPA can categorize responsibilities in different ways.
Your company can streamline business processes with chatbots or robotic process automation. The key distinction between the chatbot and Robotic Process Automation is that its lines with your client (and can even be used as a self-service instrument for your people). In contrast, robot process automation typically interfaces with your employees through repetitive, simple IT tasks.
Chatbots' decisions are usually business-driven, while robotic process automation is IT-driven.