Your transfer is complete when the destination wallet shows the expected token. A successful send on the first network only proves that your tokens left; they may still need to reach the second network.
What does “complete” mean for a cross-chain transfer?
A cross-chain transfer moves tokens between separate blockchain networks. The source network is where you start, and the destination network is where you want the tokens to arrive.
Most transfers have several steps: your source network records the send, a bridge provider detects it, then the provider arranges a matching transaction on the destination network. A bridge provider is a service that helps move value between networks. The destination transaction is the key sign that your transfer has finished.
Super Bridge routes can help you compare providers before you start, so you can check the expected arrival time and route details. After you send, use the status shown for your chosen route as a starting point, then confirm the result on the destination network.
How do you check whether the tokens arrived?
Check the destination wallet and network first. For example, if you sent from Ethereum to Arbitrum, switch your wallet to Arbitrum and look for the token there.
- Open the transfer record in the service you used. Find the source transaction ID, a unique code for the transaction on the first network.
- Open the source transaction in that network’s block explorer, a public website that shows recorded transactions. Check that its status says successful.
- Return to your transfer record and look for a destination transaction ID or a completed status.
- Open the destination transaction in its block explorer. Confirm it succeeded and check that the token amount went to your wallet address.
If the wallet shows no token, check that it is on the correct network and that the token is visible there. Some wallets need you to add a token’s address before displaying it; use the address for the destination network, not the source network.
What should you do if the transfer seems stuck?
First, use the source transaction status to find which step has stopped. If it is still pending or failed, the transfer has not yet reached the bridge provider.
If the source transaction succeeded but there is no destination transaction, the provider may still be processing it. Check the route’s status and stated time estimate. A route can take longer than expected if the source network is busy or the provider needs extra confirmations, meaning additional network checks before it acts.
Compare two cases: a pending source transaction means you should wait for the source network or check its fee settings; a successful source transaction with no destination record means you should check the provider’s status and support instructions. Do not send the same transfer again while the first one is unresolved, as you could pay twice.
How long should you wait before taking action?
Wait for the time estimate shown for your selected route, then check its status again. There is no single completion time for every bridge: network traffic, the provider’s process, and the number of confirmations it requires all affect the wait.
If the estimate has passed and the source transaction succeeded, keep its transaction ID and your destination wallet address. Contact the provider through its official support channel, and share those details only there. Never give anyone your wallet recovery phrase, the secret words that restore access to your wallet.
Questions to check next
Can a source transaction succeed while tokens are still missing?
Yes. That status only confirms the source network recorded your send. The provider may still need to process it and arrange the destination transaction. Check the route status and destination network before deciding the transfer failed.
Why can’t I see the token in my wallet?
Your wallet may be set to the wrong network, or it may not display that token automatically. Switch to the destination network first. If needed, add the token using its verified address for that network.
Should you retry a transfer that is taking too long?
Not until you know what happened to the first transfer. Check its source transaction and provider status. If the source send succeeded, contact the provider through its official support channel before making another transfer.
- Check the source transaction status.
- Check the route’s provider status and time estimate.
- Confirm the destination transaction and wallet network.
- Contact official support if the estimate passes and tokens remain missing.
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