I can see why Self-Service was the magic bullet. Free up the Analyst to do more 'value add' work and leave the 'give me a number' type requests that are easy to get to the Tool. The problem is the end user needs to:
be able to use it from a functional point of view
know where to go to get the numbers in the masses of reports
know the filters to add to make sure it is actually the right number
be surrounded by data governance to make sure nothing sensitive is shared or that crazy numbers aren't shared to the wide world ... or just the big boss and that URGENT power point presentation
The reality is there's a lot of work that goes into building models and educating the user. That is if they want to be educated at all.
The tool we use at my workplace has an API, it just hasn't been switched on yet. It will be interesting to see if that speeds things up and allows our end users to hit the tables directly .. sort of.
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I can see why Self-Service was the magic bullet. Free up the Analyst to do more 'value add' work and leave the 'give me a number' type requests that are easy to get to the Tool. The problem is the end user needs to:
The reality is there's a lot of work that goes into building models and educating the user. That is if they want to be educated at all.
The tool we use at my workplace has an API, it just hasn't been switched on yet. It will be interesting to see if that speeds things up and allows our end users to hit the tables directly .. sort of.