Hey, I'm Hussnain I've been seen to lot of store and one thing kept coming up again and again businesses losing customers simply because no one reply in time. So I looked into it a bit deeper, and here's what I found.
The role of Support Team
Every business need the support team to guide the customer.Support Team is an important part to build the customer trust.Guide the customer
where the customer face the issue and want to aware with policies.Support team interacte with and build your trust.
The Problem
Now the problem is support team can't active all the day and night.If any customer have problem to order the item and face the issue that's the time if can't instant answering support team they leave and then your competitor make the sale with active support team.
Why it hurt
Every business hire a support team mean to spend time on interviews and after that he can spend lot of money every month and end of the month still pending customers DM and you lose the sale.Small business like solo shopify and E-commerce stores try to manage themselevs but he can't answering all the customer.
The Alternative
The most affordable alternative is AI chat bot that build to interact with human.AI chatbot give service every day and night with instant answering about the brand policy like return,shipping and shopping.
Why AI Chatbot?
AI chatbot is a software that simulate human like conversation and natural language process(NLP) and machine learning. It can follow the script and learn from the conversation with the human.
Support Team VS AI chat bot
support Team
Support team can't active Every day or every time.It cannot give the instant answer to the customer and also on the end of the month still pending the customer DM that's the point you lose the sale.Support team is sluggish because the customers ask the same question like "where is my order" , "What's your shipping charges" , "Buy product on cash on bilevery" and many more.
AI Chatbot
AI chatbot can active all the day every night while you sleep and if your customer send message at 2am so your chatbot give the customer instant answer and clear the issue and where the point you make the sale.AI chat bot cannot sluggish to answer the same question's and also cannot say to raise.
Recommendation
I've told you the plus and negative point about which is the best? Now you take the decesion and level up your business.Fetchply is a solid platform that give you the AI chat bot with one line of code embed in your code.
Feature
Fetchply chatbot read all the website and guide the customer according to your policies and if you want to train your AI chat bot with extra Knowledge then go to the train section of the bashboard.
Final through
Whether your business is big or small.AI chatbot cuts costs and takes the pressure off handling endless customer DMs.
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