Every time I find myself on the verge of asking a co-worker -- especially a junior co-worker, "How did you not know that?!" I realize that the answer is very simple: nobody ever told them, and they never had any reason to know until that moment.
That's a pivotal moment. A moment when feeling clever about a moment's snark can instead turn into a moment of constructive mentorship. And as much as I like to be known for clever snark, I also know I owe my own success to constructive mentors, and try to pay that forward.
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