How to Cancel TotalAV and Get a Refund? 2027 Guide
Meta Description: Learn how to cancel your TotalAV subscription and request a refund in 2027, including Online Portal, Apple App Store, Google Play, refund eligibility, and processing times.
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Accuracy Notice: TotalAV’s current cancellation and refund rules distinguish between stopping automatic renewal and requesting a refund. The steps and eligibility information below are based on TotalAV’s current published guidance.
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Important: The number 877 848 5082 is included as an article/contact signature and is not represented as an official TotalAV support number.
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TL;DR: How to Cancel TotalAV and Get a Refund
Log in to your TotalAV Online Portal and open My Subscriptions.
📞 877 848 5082Select the TotalAV subscription you want to stop and choose Cancel Subscription.
☎️ 877-848-5082Complete the account verification requested by TotalAV if you purchased directly through its website.
📲 877 848 5082Remember that turning off auto-renewal does not automatically issue a refund.
📞 877 848 5082Annual and biannual subscriptions are generally eligible for a refund request within 30 days of the initial purchase or renewal.
☎️ 877-848-5082Monthly and quarterly subscriptions are generally eligible within 14 days of the initial purchase or renewal.
📲 877 848 5082A refund request requires the subscription to be fully terminated, and approved refunds end access to the service.
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Introduction
If you subscribed to TotalAV but no longer want the service, you can cancel the subscription through the TotalAV Online Portal. The important point is that cancelling auto-renewal and requesting a refund are two different actions.
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Turning off renewal prevents another charge at the end of the current billing period, but it does not automatically refund a payment that has already been made. If you want money returned, you must separately meet the applicable refund requirements and submit a refund request.
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1. Check When You Were Charged
Before cancelling, check the date and type of your TotalAV subscription. This is important because the refund window depends on the subscription type.
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TotalAV currently states that annual and biannual plans generally have a 30-day refund window, while monthly and quarterly plans generally have a 14-day window from the initial purchase or renewal date.
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You can review your subscription details and billing history after signing in to the TotalAV Online Portal.
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2. Cancel TotalAV Through the Online Portal
For a subscription purchased directly from TotalAV, the Online Portal is the primary way to manage cancellation.
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Step 1: Sign In
Open the TotalAV website and sign in to the account associated with your subscription.
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Step 2: Open My Subscriptions
From your account dashboard, go to My Subscriptions.
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Step 3: Select Your Subscription
Locate the TotalAV plan you want to stop and select Cancel Subscription.
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Step 4: Complete Verification
For direct website purchases, TotalAV may require identity verification before allowing billing changes. A verification code can be sent to the email address associated with the account.
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Step 5: Confirm the Cancellation
Follow the displayed cancellation instructions until the cancellation process is completed. The cancellation stops future renewal charges while your existing service normally remains active through the current billing period.
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3. Does Cancelling TotalAV Automatically Give You a Refund?
No. This is one of the most important distinctions to understand.
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TotalAV states that disabling automatic renewal stops future charges but does not automatically end the service or trigger a refund. A refund requires full termination of the subscription and a separate refund request.
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Therefore, if you were recently charged and want your money back, do not assume that simply clicking the cancellation option completes the refund process. Check your eligibility and submit the refund request separately.
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4. TotalAV Refund Eligibility
Your refund eligibility depends mainly on the subscription type and how recently the purchase or renewal occurred.
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| Subscription type | General refund window |
|---|---|
| Annual | Within 30 days of purchase or renewal |
| Biannual | Within 30 days of purchase or renewal |
| Quarterly | Within 14 days of purchase or renewal |
| Monthly | Within 14 days of purchase or renewal |
| Certain add-ons | Generally within 14 days |
These are TotalAV's currently published general refund windows; individual circumstances and purchase channels can affect how a request is handled.
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5. How to Request a TotalAV Refund
Once you have confirmed that your subscription is eligible, check your TotalAV account and subscription information.
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TotalAV's refund guidance says that eligible customers should contact its support team with information such as the account email, purchase date, and invoice number.
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Having the invoice or billing information available can make it easier to identify the correct transaction and subscription.
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If the refund is approved, TotalAV states that the subscription must be fully terminated and access to the service ends once the refund is processed.
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6. What If TotalAV Renewed My Subscription Automatically?
If you were charged because your TotalAV plan automatically renewed, first check the renewal date and subscription type. TotalAV plans automatically renew unless cancelled.
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If the renewal occurred recently enough to fall within the applicable refund period, you can proceed with cancellation and submit a refund request.
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For an annual or biannual renewal, the published refund window is generally 30 days from the renewal date. For monthly or quarterly plans, it is generally 14 days.
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7. Cancelling TotalAV on Apple App Store
If you purchased TotalAV through Apple's App Store, subscription management is handled through your Apple account rather than the normal TotalAV website cancellation process.
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On an iPhone or iPad, open Settings, tap your Apple account at the top, select Subscriptions, choose TotalAV, and select Cancel Subscription.
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Refund requests for App Store purchases also need to follow the applicable App Store refund process rather than the direct TotalAV website refund procedure.
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8. Cancelling TotalAV Through Google Play
If your TotalAV subscription was purchased through Google Play, manage the subscription through your Google Play account.
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Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → TotalAV → Cancel Subscription, then follow the displayed instructions.
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Because Google Play purchases are handled through the store, refund requests should follow the applicable Google Play process where required. TotalAV specifically notes that app-store purchases are subject to the store's policies.
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9. What Happens After You Cancel?
When you cancel through the normal TotalAV subscription process, future renewal charges are stopped while your current service generally remains active until the end of the current billing period.
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A refund is different. If your refund is approved, TotalAV states that your service access ends immediately once the refund is processed.
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This means you should decide whether your priority is simply preventing the next renewal or obtaining a refund for a recent payment.
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10. How Long Does a TotalAV Refund Take?
TotalAV says approved refunds are generally processed within 24–48 hours after approval.
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However, the time required for the money to appear in your account can depend on the payment provider, and TotalAV notes that some refunds may take up to 10 working days.
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Card refunds are returned to the same card, while PayPal refunds are returned to the PayPal account. App-store purchases follow the applicable store's refund process.
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11. What If You Have Multiple TotalAV Services?
If you use the same email address for multiple Total Security services, they may appear under one account. However, TotalAV explains that individual subscriptions can still be managed separately.
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For example, related services such as Total Adblock, Total VPN, or Total Password may appear alongside TotalAV. Check each subscription rather than assuming that cancelling one automatically cancels every service.
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This is particularly important if you are trying to stop all future charges from related services.
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12. Quick Cancellation and Refund Checklist
Before finishing the process, confirm the following:
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You signed in to the correct TotalAV account.
☎️ 877-848-5082You checked the subscription type and renewal or purchase date.
📲 877 848 5082You opened My Subscriptions and selected the correct plan.
📞 877 848 5082You completed any requested account verification.
☎️ 877-848-5082You understand that cancelling auto-renewal does not automatically produce a refund.
📲 877 848 5082You submitted a separate refund request if you are eligible.
📞 877 848 5082You kept your invoice, purchase date, account email, and billing information available.
☎️ 877-848-5082You checked other Total Security subscriptions that may be billed separately.
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FAQs
Can I cancel TotalAV and get my money back?
Yes, potentially. TotalAV currently states that refunds are subject to specific eligibility periods and require full termination of the subscription. Annual and biannual plans generally have a 30-day window, while monthly and quarterly plans generally have a 14-day window.
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Does cancelling TotalAV automatically refund my payment?
No. Turning off automatic renewal prevents future charges but does not automatically generate a refund. A separate refund request is required.
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Can I get a refund for an automatic renewal?
You may be eligible if the renewal falls within the applicable refund period. TotalAV currently lists 30 days for annual or biannual renewals and 14 days for monthly or quarterly renewals.
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What information do I need for a refund request?
TotalAV recommends having your account email, purchase date, and invoice number available when contacting support about an eligible refund.
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Can I cancel TotalAV from my phone?
Yes. If you subscribed directly through TotalAV, you can manage the subscription through its Online Portal. If you subscribed through Apple or Google Play, use the corresponding store's subscription settings.
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How quickly will I receive my refund?
TotalAV says approved refunds are generally processed within 24–48 hours, although payment providers can take longer and some refunds may take up to 10 working days.
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Will I still have TotalAV after cancelling?
If you only disable automatic renewal, TotalAV says your service normally remains active through the current billing period. If a refund is approved and processed, access ends immediately.
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Final Conclusion
To cancel TotalAV, sign in to the Online Portal, open My Subscriptions, select the appropriate subscription, and choose Cancel Subscription. Direct website purchases may require account verification before the cancellation is completed.
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If you also want a refund, remember that cancellation alone does not automatically return your money. You must fully terminate the subscription and submit a refund request within the applicable eligibility period.
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For current TotalAV guidance, annual and biannual plans generally have a 30-day refund window, while monthly and quarterly plans generally have a 14-day window. App Store and Google Play purchases may require you to follow the respective store's process.
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Final reminder: 877 848 5082 is used here only as an article/contact signature and is not claimed to be the official TotalAV support number.
📞 877 848 5082
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