The QuickBooks OL-222 error typically occurs when there is an issue with the communication between QuickBooks and your financial institution. To fix the OL-222 error in QuickBooks, you can try the following troubleshooting steps:
Verify login credentials: Double-check the username and password you entered for your bank account in QuickBooks. Ensure they are accurate and match the login information you use to access your account on the bank's website. Make sure there are no extra spaces or special characters in the login credentials.
Update QuickBooks: Ensure that you have the latest updates installed for your QuickBooks software. QuickBooks periodically releases updates that include bug fixes and improvements, which may help resolve connectivity issues. Go to the QuickBooks Help menu and select "Update QuickBooks" to check for updates and install any available updates.
Disable pop-up Blockers: Pop-up blockers can interfere with the communication between QuickBooks and the bank's server. Temporarily disable any pop-up blockers or add QuickBooks as an exception to allow pop-ups.
Test connectivity with your Bank: Open a web browser and try logging in to your bank's website directly. Ensure that you can access your account and perform transactions without any issues. If there are any notifications, alerts, or required updates on the bank's website, address them before attempting to connect QuickBooks again.
Clear cache and Temporary internet files: Sometimes, corrupted cache and temporary internet files can cause connectivity problems. Clear your browser's cache and temporary internet files, or try accessing your bank's website using a different browser.
Update your Bank Account Information in QuickBooks: If you have recently changed your bank account information, such as your username or password, update that information in QuickBooks. Go to the Chart of Accounts, locate the affected account, and edit the account details.
**Contact your Bank and Intuit support: **If the above steps do not resolve the OL-222 error, it is recommended to contact your bank's customer support. They can provide specific troubleshooting steps or verify if there are any known issues with QuickBooks integration. Additionally, you can reach out to Intuit's QuickBooks support for further assistance.
Top comments (0)