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Pulling the Strings

A paradigm shift: Puppet and ServiceNow integrations

User research shows that a huge number of our customers were using ServiceNow alongside Puppet Enterprise. It only made sense to teach the tools how to integrate with each other so that users didn't have to switch between them. Molly and Milad join us from Puppet's Integrations team to tell us how they put user experience front and center when building the new extensions.

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