Here's a professional and concise email you can send to your Business Analyst to be forwarded to the client:
Subject: Clarification Required Regarding RAALL002 Script and OB Episode Error
Hi [Business Analyst's Name],
Could you please check with the client on the following points regarding the RAALL002 script and the OB Episode record error?
We are unable to replicate the issue in our environment (JEDI 2.0); it is working as expected.
RAALL002 is a pre-save rule, so it will be triggered first during the save and close of the OB Episode record. Please confirm if there are any other pre-save rules defined that may be executing before this one. (Specifically, any custom execution sequence implemented for OB Episode save/close in CareManage.)
Typically, this error occurs when attempting to insert/update the OB Episode record in the database. However, the RAALL002 script does not involve any direct database interaction, which could otherwise cause such an error.
Kindly let us know once the client confirms these details so we can proceed accordingly.
Best regards,
[Your Full Name]
[Your Job Title]
[Your Company Name]
Let me know if you'd like to add anything specific like a ticket number or reference screenshots/logs.
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